The Incident Management and status page solution that lets you organize your IT team and communicate with users for a coordinated response that restores services rapidly.
When a sudden outage occurs a chaotic feedback loop can happen. The IT Help Desk gets overrun with support requests, hampering your ability to respond and take control of the situation. Incident Management and status pages work in tandem to remedy such situations.
Your status page prevents the need for users to call the Help Desk by enabling you to publish real time service information and notify employees and stakeholders of service disruption. This helps them to reorganize their work so that they can remain productive, while giving them incident update information that indicates when services expect to return to normal and disrupted workflows may resume.
Freed of Help Desk overload, Incident Management lets your IT Team organize the incident resolution workflow and maximize productivity so that the IT function automates, escalates and collaborates in the most efficient and effective way so that services are restored as fast as possible.
"Love the tool and support has been excellent!"
When a system is experiencing an outage or a performance issue, keep your end users informed on it’s status by using incident updates. As you get more information about service issues, be proactive in keeping your end users in the loop with the latest info and expected recovery time. Use Root Cause Analysis to examine resolved incidents to gain a better understanding of how the situation developed, how well the effort to fix the problem went and what could be done better next time. Where it’s appropriate you might wish to inform end users after the incident has been closed about what happened.
StatusCast provides you with the control you need to organize your IT assets and users in a way that best works for your enterprise. It’s single-Sign-On ready with your login provider and gives role based access to control who can create and update incidents. Importantly, it provides Component and Service Level security, to provide need to know control over who can see the status of sensitive applications, such as accounting software. Filter and group components and users, and hide and show services and applications from different users, depending on their departments.
StatusCast is SOC 2 compliant and audited. We take security seriously from the ground up. StatusCast’s cloud services are audited at least annually against the SOC reporting framework by independent third-party auditors. The audit for StatusCast covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. In general, the availability of SOC 2 reports are restricted to customers who have signed non-disclosure agreements with StatusCast.
