Management reporting and KPI’s are crucial to quality management, providing the insight to let you improve incident remediation over time. StatusCast comes loaded with reports that help your team measure and reduce incident impact, and identify and anticipate recurring service problems.
Incident reporting provides a detailed analysis of past incidents and how they affect your organization. Measure team efficiency and resolution time, and identify IT assets prone to problems and recurring root causes.
Measure how effective individuals and teams are at remediation when performing the specific tasks assigned to them. Use task reporting to identify bottlenecks in the incident management process relative to task assignments.
Every business service has to perform to a standard. For your IT department or your SaaS application, these standards are usually defined by Service Level Agreements (SLAs). With StatusCast, you automatically keep track of the operational uptime for all your corporate assets or across every individual component and service.
Report on the end user, employee, and customer subscriptions to your status page. See who’s receiving what notifications, and make sure everyone is in the loop and fully briefed.
StatusCast provides a fully auditable record of every notification that is sent to your team, employees, customers, and partners. With our notification reporting you get a complete audit and traceability for the communication history of each incident.
In addition to direct integration with Google Analytics, StatusCast provides traffic reports right out of the box to give you a high level view, so you see when, why and how often your status page is visited.
