When things go wrong, making sure access to the right expertise 24/7 is critical to maintaining operational services. Make sure you are adequately and appropriately resourced by having the right people primed.
Ensure the right mix of knowledge and skills is always available by defining and setting up on-shift work schedules to coordinate the most appropriate individuals and teams to provide support 24/7.
Alert the right team members of developing situations with codeless Beacon integration to notify individuals and teams on your favored communication channels.
Make sure every member of your team that needs to be in the loop is kept fully informed of developments as you manage each incident through its entire lifecycle.
Ensure complete accountability 24/7 across your help desk and support team by assigning incidents and Beacons to groups and individuals.
